FAQ
❓ FAQ – Frequently Asked Questions
🚚 Delivery
What are the delivery times?
Our delivery times are generally 7 to 12 business days.
Each order is carefully prepared to ensure the best possible quality.
Do you deliver internationally?
Yes, we deliver to several countries. Delivery times may vary slightly depending on the destination.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number to follow your package in real-time.
💳 Orders & Payments
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, etc.) as well as other secure methods offered during checkout.
Can I modify or cancel my order?
If your order has not yet been processed, we can modify or cancel it. Contact us quickly after your purchase.
👑 Products
Are the turbans suitable for all hair types?
Yes, our turbans are suitable for all hair types, especially natural, curly, coily, or textured hair.
Do turbans actually protect hair?
Yes, our satin models help reduce breakage, preserve hydration, and protect your hair daily.
Are the colors true to the photos?
We do our best to ensure the colors are as accurate as possible. Slight variations may exist depending on screens.
🎁 Returns & Satisfaction
Can I return an item?
Yes, you have 14 days after receipt to submit a return request.
What if my item arrives damaged?
Contact us with a photo of the received product, and we will quickly find a solution (replacement or refund).
💬 Contact
How can I contact you?
You can write to us at: [your email]
Or send us a message via Instagram.
We generally respond within 24 to 48 hours.
Cissey – Elevate your crown. Affirm your power. Wear the mask...