❓ Frequently Asked Questions

Shipping, payment, products, returns — every answer before you order.

🚚 Shipping

What are the delivery times?

Our delivery times are generally 7 to 12 business days. Every order is carefully prepared to guarantee you the best possible quality.

Do you ship internationally?

Yes, we ship to several countries. Delivery times may vary slightly depending on the destination.

How can I track my order?

Once your order has shipped, you'll receive an email with a tracking number so you can follow your package in real time.

💳 Orders & Payments

What payment methods do you accept?

We accept payment by credit card (Visa, Mastercard, etc.) as well as other secure payment methods offered at checkout.

Can I modify or cancel my order?

If your order hasn't been processed yet, we can modify or cancel it. Please contact us as soon as possible after your purchase.

👑 Products

Do turbans suit all hair types?

Yes, our turbans suit all hair types, including natural, curly, coily or textured hair.

Do turbans really protect hair?

Yes, our satin styles help reduce breakage, preserve moisture and protect your hair every day.

Are the colors true to the photos?

We do everything we can to make the colors as accurate as possible. Slight variations may occur depending on your screen.

🎁 Returns & Satisfaction

Can I return an item?

Yes, you have 30 days after receipt to request a return.

What should I do if my item arrives damaged?

Contact us with a photo of the item you received, and we'll quickly find a solution (replacement or refund).

💬 Contact

How can I contact you?

You can email us at cissey.officiel@gmail.com or send us a message on Instagram. We usually reply within 24 to 48 hours.

Cissey – Adorn your crown. Own your power.